CAREERS AT CHARLES & DEAN
We are extremely proud of our achievements at Charles & Dean. Our success is down to our greatest asset, our people. We are professional and energetic. Our enthusiastic and friendly team has more than doubled in size over the past year, with every one of us fully engaged and committed to the same goals.
At Charles & Dean we work hard to ensure our team are dedicated to providing the best customer experience. If you are passionate, driven and energetic and would like to be a part of our thriving team, we would love to hear from you.
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Charles & Dean are looking for Sales Development Representatives specialising in Car Finance or Business Finance to join our award winning team’s Automotive and Commercial divisions. This is an entry level position into the finance world and an ideal opportunity for anyone who would like to start a career in finance
Responsibilities include:
You will be responsible for outreach efforts including prospecting, qualifying leads and promoting Charles & Dean’s panel of lenders and available finance products. Sales Development Representatives are tasked with interacting with customers at the beginning of their C&D journey, creating a vital first impression for our brand and speaking with individuals from a variety of industries. You will support our busy team by:
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Playing a Vital Role in Outbound Sales & Marketing Activities
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Working Closely with Finance Specialists, Account Managers, Senior Account Managers & Heads of Departments
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Networking
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Finding & Initiating Contact with Potential Customers
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Qualifying Leads from Marketing Campaigns as Sales Opportunities
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Leading Initial Stages of a Sales Pipeline
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Maintaining & Developing our CRM System
Individuals with the initiative to understand clients on a granular level and follow guidance from team members will excel in this position.
Requirements
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Communication Skills (Verbal & Written)
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Evident Ambition
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Aptitude for Customer Service
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Commitment to Charles & Dean Values
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Computer Literacy
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Ability to Work Efficiently Under Pressure
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Strong Eye for Detail
This vacancy applies to our headquarters, located just outside of Stamford, Lincolnshire, but can potentially be extended to our London office in Hanover Square, Mayfair.
As we are regulated by the Financial Conduct Authority, you must be comfortable in ensuring you are compliant with all company and regulatory policies and procedures. You must maintain accurate customer records to support our ongoing CRM strategy.
Charles & Dean are looking for both Car Finance and Business Finance Specialists to join our award winning team’s Automotive and Commercial divisions. This is an ideal opportunity for anyone looking to join a fast paced company with terrific scope for career progression.
Responsibilities
You will take a proactive role in maintaining and developing relationships with new and existing customers, in addition to introducers, following our sales process and taking care to ensure documentation is in line with FCA and company regulations. You will be extremely driven to learn about all aspects of the industry, concentrating on asset finance, and will use the appropriate systems to support our busy team by:
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Managing Client Expectation
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Reporting Agreed KPIs To Management
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Developing Understanding of C&D Processes
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Exploring Industry Sectors (Engineering, Construction, Agriculture etc.)
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Previous experience in Sales is advantageous, but not essential, as full training and support will be provided. To be eligible, you must be confident, hard-working, number driven and comfortable speaking to potential customers in person and over the phone, going above and beyond your core role.
Requirements
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Communication Skills (Verbal & Written)
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Evident Ambition
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Aptitude for Customer Service
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Commitment to Charles & Dean Values
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Computer Literacy
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Ability to Work Efficiently Under Pressure
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Strong Eye for Detail
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Full UK Driving Licence
This opportunity extends across both our headquarters, located just outside of Stamford, Lincolnshire and our London office in Hanover Square, Mayfair.
As we are regulated by the Financial Conduct Authority, you must be comfortable in ensuring you are compliant with all company and regulatory policies and procedures. You must maintain accurate customer records to support our ongoing CRM strategy.
In this role you will work with all areas of the business and external partners to promote and communicate our unique offer to our customers through various channels. You will align marketing strategies to achieve wider business objectives.
Reporting into the Directors and line managing the content and communications coordinator, the successful candidate will be responsible for all aspects of marketing within Charles & Dean across both sides of our business.
The role is based in our Stamford office but may require some travel to London as and when the business requires.
About You
The ideal candidate is forward thinking, innovative and a confident communicator. You will be an effective team player with strong attention to detail and demonstrable experience and analytical skills.
Essential skills and experience
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Previous and demonstrable marketing experience
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Experience managing a team with varying levels of experience
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Comfortable operating within a fast paced and high pressure environment
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Adaptable to change
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Strong analytical skills, with the ability to use data to drive decision-making
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Outstanding written and verbal communication skills, and ability to condense the complex ideas into clear insights and plans
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Excellent time management, organisation and prioritisation skills
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An experienced marketer who can quickly connect commercial objectives with marketing strategies to execute campaigns effectively
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Creative and collaborative mindset, with ability to quickly generate and adapt ideas to serve both product/sales and marketing goals
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Ability to work with a variety of stakeholders as well as and draw them together to achieve a common goal
Responsible for
PLANNING - Planning effective and creative marketing plans and campaigns, from establishing the marketing strategy, briefing stakeholders and partners, execution, budgeting, measurement, optimisation and reporting on time and to budget.
CREATING - Work with the content and communications coordinator to build core content that articulates product value in a compelling and differentiated way with consistency across all channels.
DEFINING - Defining KPI’s for your department and reporting on progress
REFINING - Accountable for the continuous effectiveness of your campaigns and working with agencies to deliver on agreed KPI’s, report back to the business and use this data to inform decision-making and refine strategies as needed.
REPORTING - Ensure that campaign metrics are delivered back to the business in well-structured regular reports that provide actionable insight and future direction.
BUILDING RELATIONSHIPS - Manage relationships with paid marketing assets and agencies, offering regular feedback and communication to ensure we extract as much value as possible from the relationships.
COORDINATING - Ensuring that all partners, agencies and stakeholders are aware of strategies and are all working towards the same end goals.
COMPLIANCE - Maintain an awareness and understanding of relevant legislations for the different marketing channels, working closely with key stakeholders to ensure assets and communications are always compliant from an FCA and GDPR perspective.
COMPETING - Monitor industry trends and best practices to ensure the company stays ahead of the competition.
COACHING - Responsible for coaching and developing the content and communications coordinator, creating clear guidelines, goals, checkpoints, and objectives to improve productivity while also providing support and motivation
Why Charles & Dean
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Competitive salary, based on experience
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Dynamic and exciting environment with the opportunity to really make a difference and drive change
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Country office location with open spaces to walk at lunch, but conveniently located not far from Stamford, Peterborough and Grantham
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Uniform allowance
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Opportunity to attend events such as Supercar Fest, Cars and coffee meets, Truckfest and many more throughout the year
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Rewards program including all expenses paid trips and quarterly competitions
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Fruit, soft drinks and snacks provided
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Free and easy parking
Charles & Dean are looking for Payout Coordinators to join our award winning team’s Operations division. This is an exciting opportunity for anyone looking to join a fast growing company who is young at heart.
Responsibilities
You will communicate with clients and coordinate our payout process as an essential part of the Charles & Dean customer journey, supporting our busy team by:
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Playing a Vital Role in Document Processing
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Working Closely with Finance Specialists, Account Managers, Senior Account Managers & Heads of Departments
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Creating & Sending Invoice Requests
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Creating Manual & E-Sign Documents
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Collating Pay Out Packs for Submission
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Updating CRM & Cloud Systems
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Monitoring Documentation Completion
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Scanning & Shredding
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Any additional tasks requested by the team
Resourceful and organised individuals with the capacity to work efficiently with a varied workload will suit this role immensely.
Requirements
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Proactive Work Style
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Initiative
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Numerical Skills
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Interpersonal Skills
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Attention to Detail
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Conscientious Approach
This vacancy applies to our headquarters, located just outside of Stamford, Lincolnshire, but can potentially be extended to our London office in Hanover Square, Mayfair.
As we are regulated by the Financial Conduct Authority, you must be comfortable in ensuring you are compliant with all company and regulatory policies and procedures. You must maintain accurate customer records to support our ongoing CRM strategy.
Charles & Dean are looking for ambitious individuals who would like to get ahead in their careers and gain hands-on experience to join The C&D Academy, which aims to nurture young talent fresh out of education as an in-depth introduction to the finance world. This is an excellent opportunity to earn industry-recognized certifications whilst working alongside industry-leading experts.
Responsibilities
Whilst day-to-day responsibilities vary based on your team, you’ll make a meaningful contribution to Charles & Dean from the very beginning. The C&D Academy extends across various departments and members will spend a total of 9 months with our team, which is broken down into:
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7 Weeks with Vehicle Finance Specialists in our Motor Department
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7 Weeks with Business Finance Specialists in our Commercial Department
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3 Weeks with our Operations Department
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Leaving 6 Months in the department that you are most suited to …
Previous experience is not necessary as you will be on a structured development programme. All that we require from you is commitment, passion and tenacity in abundance.
You will essentially gain the necessary skills to take your career in any direction. We’ll also help you to develop your communication, presentation and other softer skills through various mentoring opportunities.
The Academy Offers
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A comprehensive introduction to the world of financial services.
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An opportunity to obtain industry-recognised qualifications.
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The chance to develop your professional network and learn from the best in the business.
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Equipping you with the technical and practical skills to take your career in any direction.
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Upon successful completion of the program, you may be offered a full-time position.
Academy Members will be based at our headquarters, located just outside of Stamford, Lincolnshire.
As we are regulated by the Financial Conduct Authority, you must be comfortable in ensuring you are compliant with all company and regulatory policies and procedures. You must maintain accurate customer records to support our ongoing CRM strategy.
Charles & Dean would like to invite individuals who are considering a future career in finance to take part in a 4-8 week in-depth (unpaid) work experience programme. This is an ideal opportunity to gain a first hand insight into employment.
Responsibilities
The role will involve assisting team members to manage their workload by undertaking administration tasks whilst learning on the job.
Work Experience individuals and will be based at our headquarters just outside of Stamford, Lincolnshire, working Monday - Friday.